Returns & Refunds

At Life Edit, I want you to be delighted with your purchase. Whether you've ordered a digital download, a personalised Christmas surprise or a printed product, I'm always happy to help if something isn't quite right.

Can I return a digital download?

Digital products are supplied electronically, so they cannot be physically returned.

If you've expressly agreed to receive your download immediately and acknowledged that you'll lose your 14-day cancellation right once downloading begins, you won't normally be able to cancel simply because you've changed your mind.

If these conditions haven't been met, your statutory cancellation rights may still apply.

If your download is faulty, incomplete or doesn't match its description, please contact me and I'll happily put things right. This doesn't affect your legal rights.

What if my personalised order has a mistake?

Every personalised order is created using the details you provide.

Please double-check names, spelling and any special information before placing your order.

If I've made a mistake, I'll correct it free of charge.

If you've provided incorrect information, please email me as soon as possible. If I haven't started personalising your order, I'll do my best to make the changes.

Can I return a personalised printed item?

Because personalised products are made especially for you, they aren't normally eligible for change-of-mind returns or cancellations.

However, if your order is faulty, damaged, incorrectly personalised by me or not as described, please get in touch.

I'll arrange an appropriate replacement, correction or refund in line with your statutory rights.

What if my printed order arrives damaged?

I'm sorry if something arrives damaged.

Please email hello@lifeeditco.co.uk with your order number, a brief explanation and, if possible, photographs showing the problem.

I'd appreciate hearing from you as soon as possible so I can resolve things quickly.

Your statutory rights aren't affected by how soon you contact me.

Can I return a non-personalised printed product?

Yes. If you've purchased a standard printed product online, you normally have 14 days after receiving it to let me know you'd like to cancel.

You'll then have a further 14 days to return it.

Please contact me before returning anything so I can provide the return instructions.

Refunds will be processed in accordance with your statutory rights, including applicable standard delivery charges.

Unless the item is faulty, damaged or incorrectly supplied, you're normally responsible for the return postage cost.

My order is delayed. What should I do?

Delivery times can occasionally vary, especially during the busy Christmas period.

If your order hasn't arrived within the agreed delivery timeframe, please contact me at hello@lifeeditco.co.uk.

I'll investigate and help resolve the issue.

Can I cancel my order?

Digital downloads: Cancellation rights depend on whether you've expressly agreed to immediate delivery and acknowledged the loss of your cancellation right once downloading begins.

Personalised products: These aren't normally eligible for change-of-mind cancellation, although I'll do my best to accommodate requested changes before work begins.

Non-personalised printed products: You can normally cancel before dispatch or exercise your statutory cancellation rights after delivery.

If you need to cancel or change an order, please contact me as soon as possible.

Still need help?

If you're unsure about anything, please get in touch.

I'm always happy to help and want your Life Edit experience to be a lovely one.

Email: hello@lifeeditco.co.uk

Website: www.lifeeditco.co.uk

Nothing in this policy affects your statutory consumer rights.